Barrowcliff School

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Free School Meal Vouchers Update - 28th March 2020

Like many other schools in the country we are experiencing problems with the Edenred Free School Meal voucher scheme.  Please see below for an important update and information about what to do if you're having any difficulties:

 

E-mail Vouchers: 

If you have given us your email address, you should by now have received 2 emails from Edenred (noreply@edenred.co.uk or hello@email.edenred.co.uk).  Please also check spam and junk folders.  These emails are for week commencing 20th April and 27th April, and contain the codes you need to be able to redeem your vouchers.  We are aware some parents haven't received a code for last week.  These codes have now been re-sent.  Please re-check your emails and if nothing has come through please contact the school office who will take details.  Unfortunately in this case our only option is to cancel the first voucher and order another for you.  Some parents have also reported problems when trying to redeem the codes, where the code is not accepted.  Again please telephone the office and let us know, we can cancel the code and reorder.

 

Postal Vouchers:  

Codes for this week (commencing 27th April) still haven't been received by school.  This is very frustrating for all concerned and we appreciate your patience while we wait for them to arrive.  As soon as we receive the codes we will redeem the vouchers and post them out to you.  Vouchers for last week were posted out on 21st April.  If your child is not staying at their usual address please telephone the office and let us know as soon as possible, if you have not already done so. 

 

Parent/Carer FAQ Guide is available here:
https://www.edenred.co.uk/Documents/DfE/DfE_FreeSchoolMeals_ParentCarerFAQs.pdf

 

You can also email Edenred directly with any problems or queries:

freeschoolmealsparentscarers@edenred.com

 

Thank you for your continued patience while we work to try and get your vouchers to you.

Stay safe.

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